FAQ

Delivery prices are calculated depending on the volume and weight of goods. There are two categories that determines our delivery policy.  If the goods are either: Standard items are charged at €5 per 30kg parcel. Bulky items are charged at €40 per 1200kg pallet. Please Refer to the Delivery Policy for a more in-dept analysis of the delivery costs.

Yes! For standard products we have a free delivery option in place when you spend €150 or more. Bulky item delivery is excluded from this offer. Please Refer to the Delivery Policy for a more in-dept analysis of the delivery costs.

We use K&L to transport our larger items. The order is securely placed on a pallet and collected by the courier. K&L will notify you by a phone call to arrange a suitable time and date for delivery. K&L will specify the size of the pallet being delivered and if it cannot be unloaded via the tail lift and pallet truck, the customer will have to make sure that the necessary manpower and equipment is there on the time of arrival.

We do our upmost to have every order processed and delivered between 2-5 working days. For orders placed over the weekend and during public holidays, there may be a slight delay to the delivery timeframe.

If you want to change your order or update delivery details, we recommend contacting us as soon as possible to facilitate these changes before the order is processed and sent out by courier. To get in contact with us, please refer to the Contact Us page for further assistance.

A subsequent email will be sent from our couriers including Tracking details. Please allow 24 hours before the tracking details are updated. Tracking is in real time and our couriers often work throughout the night. To get in contact with us, please refer to the Contact Us page for further assistance.

If you have not received confirmation of your order, we would recommend Contacting Us. We will be able to answer any questions or queries that you may have in relation to the order.

When receiving the delivery, we would ask the customer to inspect the parcel thoroughly for any signs of damage to the packaging. If the item is damaged in transport, the customer must notify us within 48 hours. Once we are notified, we may ask a few questions about the condition of the products. Arrangements will be made with the customer to send the order back. The cost of delivery will be covered by us along with a refund or replacement when we receive and inspect the item. For more information please visit our Shipping Policy.

If for some reason, the item is faulty. We would encourage you Contact Us so we can make arrangements to refund or replace the item. Delivery fees to return the item will be covered by us and refunded when we receive and inspect the item.